IMPORTANT NOTE: Please be aware there are 2 payment processing offices located in California. See details below to determine the right office to select during the settlement setup process.
This document discusses the process that applies ONLY to PATENAUDE & FELIX. For other creditors, DPG will release other documents over time outlining their specific procedures.
The following provides an overview of the settlement negotiating process and describes the current procedures required to convert settlement payments from an existing payment type to Direct Pay (Click here to learn more about Direct Pay)
For normal ACH/Check by phone payment types, there are 5 steps involved in the negotiating process. With Direct Pay, there is no longer a need to call creditors to set up scheduled payments.
🔺For all PATENAUDE & FELIX settlements, please inform your team not to call in payments as they can cause duplicate payments with this creditor.
For Direct Pay payments, the information filled out in the Creditor Payee Details section is significantly changed. Once you have selected the payment method under the payment terms as direct pay, the CREDITOR PAYEE DETAILS section (left-hand side of the screen) updates with Direct Pay Details. NOTE: 🔺THERE ARE TWO DIFFERENT P&F offices that accept payments. Please ALWAYS REFER TO THE SETTLEMENT LETTER to DETERMINE which account your consumer is signed up with to ensure proper payment routing and credit is applied.
The accounts are distinguished in the drop down list to minimize confusion.
Patenaude & Felix Canoga will be listed as P&F Canoga -20640
Patenaude & Felix San Diego will be listed as Patenaude & Felix -11891
How can I tell the two offices apart?
The settlement letter address is your first clue. Please make sure your team looks at the address at the top of the letter to use as a guide in choosing the correct office.
The second method is the sequencing in the account reference #.
Canoga: 2 hyphens in format like: XX-XXXXX-0 (Last hyphen always followed by 0)
San Diego: 1 hyphen followed by 4-5 numbers. No second hyphen
What does a CANOGA office Settlement Letter look like?
What does a San Diego Settlement Letter look like?
Please copy the reference number exactly as listed on the settlement letter agreement to ensure the proper consumer’s account is credited when paid. Please note the purple arrow that shows the specific info that should be copied over to the creditor reference field. Do not include the consumer’s name in parenthesis, append the reference field with words like File # or Account#, etc. or shorten the reference number field. Failure to adhere to this process may delay or cause the payment file to fail and require manual intervention. Payments could possibly be lost and show as UNPAID.
Please, double check the entries are correct before saving the settlement.
Settlement Payment Decisions:
It's important to note that moving forward, PATENAUDE & FELIX settlements that are set up as Direct Pay will no longer be viewable on the Decisions Page.
DPG will be sending funds to creditors based upon the process date for PATENAUDE & FELIX settlements eliminating your daily task of approving each settlement payment. Furthermore, settlement payments will be paid only if the consumer has sufficient funds in their special purpose account. Any shortage in funds will result in the transaction remaining in Low Balance status until funds are available or advanced to the client.
What about low balance accounts? How do I advance if the decisions page is gone?
To help you manage this, DPG has created reports that enable you to make advances to address these exceptions.
- Uncollected Settlements - lists out all uncollected/unpaid settlements in pending, shipped or low balance status. (Click here to learn more)
- Low Balance Forecast Report - list out all potential low balance accounts up to 2 weeks out. Features advance button to facilitate on-the-fly account adjustments. (Click here to learn more)
At the beginning of each month, PATENAUDE & FELIX will be sending out its own Uncollected Debt Payments report to you. It will STILL be your responsibility to review these reports and manage these missing or late payments directly with PATENAUDE & FELIX.
Should you have any questions about this process or need further information, feel free to contact us at firstname.lastname@example.org.