On a contact's Enrollment Details page, as the contact get's further into the program you may need to adjust the payment schedule. This could be because the contact was unable to make a payment, or missed a payment that would have processed before an earned performance fee is scheduled to process.
When this happens, you can use the Rebalance Fees button to automatically adjust the payment schedule so the performance fees are paid when there is money is available. This acts effectively the same as when you settle a debt on the negotiators interface and earned performance fees are schedule. The future payments are analyzed and the earned performance fees are slotted in when there is a positive future balance.
The Rebalance Fees button is available to everyone. However, it must be activated by contacting firstname.lastname@example.org.
Activating the Rebalance Fees button
Once DPP Support has enabled the Rebalance Fees button, your administrator can activate it by doing the following:
- Go to the Admin tab > click Roles.
- Scroll down to the Enrollments section.
- Select the Rebalance Performance Fees checkbox > click Save.
Remember, if you do not have see this option, contact Support@dpp.com to have it enabled.