Reliant Account Management (RAM) is a payment gateway that links Debt Pay Pro to merchant processors.
- Accepts Credit Card (CC), ACH Debit transaction types, and Settlement Payments.
- Debt Pay Pro CRM accounts with the Multi-Company/Affiliate Enhancement can integrate unique RAM gateways to each individual company.
- The Credit Card "Process Now" function is not currently supported in the RAM integration.
- Requires a signed RAM Agreement prior to Enrolling a Contact.
- Proof of Work document type is available when uploading a file on a contact. Selecting this document type triggers the file to upload to RAM.
Clients must be enrolled in Debt Pay Pro. Creating the client in RAM prior to enrolling in Debt Pay Pro will cause processing errors.
RAM requires a signed Gateway Authorization document uploaded prior to Enrollment. The Gateway Authorization can be uploaded using either of the following two methods:
- Upload the document directly to the RAM Agreement section located in the Docs tab.
- From the Docs tab, click Upload Files and choose the "Contract / Agreement" document type.
Once a signed RAM Agreement is uploaded to the Docs tab within the Client Dashboard, upon contact enrollment, the initial payment and RAM Agreement is sent to RAM with the first batch. Additionally, RAM checks for enrollment updates at 11am CST and 7pm CST.
RAM processes payments in batches, on the day before they are scheduled.
Batch Times (CST):
- 8:00AM, 9:00AM, 10:00AM, 12:00PM, 1:00PM, 2:00PM, 3:00PM, 4:00PM, 5:00PM, 6:00PM, 7:00PM, 8:00PM, 9:00PM
Integrating RAM with Debt Pay Pro
To integrate your RAM gateway account with Debt Pay Pro, you will need to send an email request to Support@debtpaypro.com. Your email request must contain the following company details and RAM gateway account API credentials:
Default Affiliate ID
RAM Fee Amount $
How do I obtain my RAM API credentials? Send an email request to Vanessa@ramservicing.com
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