The Adjust Payments page page allows you to change existing settlement transactions, consumer debits, and adjust fees and credits. Only transactions that have not yet been matched or cleared can be edited or modified. You can change many things including changing individual settlement's payments types (e.g. check to ACH), reference # information, amount, process dates, and cancel transactions.
How to adjust settlement in Debt Pay Pro
Step 3: For settlements, navigate to the bottom of the page - Adjust Settlements section. Select the individual transactions you wish to adjust and select changes from the drop down menu. Ensure that you enter all relevant information including your dollar amount, dates, references number, creditors reference number. and client name in the memo to ensure that DPG can match the payment when it is presented. If you are unsure of the reference number, contact the creditor and ask specifically, what number they will be using on the check image or the electronic ACH reference field. When you have checked your work, save the desired changes at the top of page. by clicking on the Save Changes button.
If you need to edit or modify an existing settlement that has been cleared or matched to today’s settlements, please contact email@example.com and someone from the support team can assist you.