The steps below outline how to advance funds "manually". The primary use of this feature is for clients who want to manually advance funds from their reserve account for a particular consumer's account. Typically this feature is used to advance funds for a low balance settlement for a shipped check. The system will not send the check until it is funded (pending status).
This is the original method DPG clients used to manually advance funds to cover shortages for pending payments. For settlements that are presented to DPG for payment (ACHs and check by phone electronic images), you can advance "on the fly" by using the decisions page to advance on any low balance settlements. For instructions on how to use this, please refer to the help article: Settlement Page Advance Funds Feature.
Step 1: Logon to DPP system:
Step 2: Navigate to the Accounting tab:
Step 3: Click Fee Accounts
Step 4: Click Account to Client Transfer
Step 5: A new window opens - Account to Client Transfer
From Account: Select appropriate VBA reserve account (payees)
To Contact: Type in the client name or client ID you wish to advance funds.
Transfer Date: Must be current date or date in the future; can NOT be back dated.
Recoup Date: Select the date you wish to recoup funds from client account.
Memo: Input notes i.e. "Advance for settlement"
Save your selections. The amount saved will be instantly applied to the account.