Scheduling a Client Refund

**IMPORTANT: PLEASE REQUEST THAT THE CONSUMER SIGN AN ACCOUNT CLOSURE & BALANCE REFUND REQUEST FORM (ACR) AND UPLOAD THE DOCUMENT TO THE CLIENT'S PAGE PRIOR TO SCHEDULING THE REFUND.

Navigate to the Client's Enrollment Details page, and click Add Payment.

Adding an ACH Refund

• Active: Checking this box makes the transaction live (this box should always be checked)
• Type: Client Refund
• Sub Type: --Select-- (leave unselected)
  • Account Number: confirm info or update per consumer's instructions ACR doc
  • Routing Number: confirm info or update per consumer's instructions ACR doc
  • Account Type: confirm info or update per consumer's instructions ACR doc
• Process Date: Select next business day or current date if scheduling before 12pm PST cutoff time
• Occurs: Defaults to 1 time
• Amount: Type in refund amount
• Memo: Type in the reason for refund i.e. "Client Cancellation Refund"
• Action: Select "Schedule Transaction" from drop down

Click SAVE button to schedule |Fee to client: $0.00

Adding a Check Refund

• Active: Box should always be check marked
• Type: Client Refund
• Sub Type: Select from the following 3 options: Check, 2nd Day Check, Overnight Check
  • Address: This will default with consumers info on file - confirm info or update per consumer's instructions ACR doc.
    WHEN ADDRESS IS UPDATED VIA WINDOW PLEASE EMAIL clients@debtpaygateway.com. This is important so that the shipping address is correctly updated before the check is shipped.
• Process Date: Select next business day or current date if scheduling before 12pm PST cutoff time
• Occurs: Defaults to 1 time
• Amount: Type in refund amount
• Memo: Type in reason for refund i.e. "Client Cancellation Refund"
• Action: Select "Schedule Transaction" from drop down

Click SAVE button to schedule |Fee to client: $5.00 / $10.00 / $25.00 respectively.