Recouping Funds From Affiliates

When using Debt Pay Gateway as a processor, there may be times where you need to transfer (debit) monies from an affiliate that was paid out on a client's account. Below are instruction for how to setup a transfer associated with a credit transaction.

Locate the Client's Enrollment Details page.

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Scheduling Transfer from an Associated Credit

 

1. Determine the credit you wish to pull back from the affiliate. Edit the "cleared" credit by clicking on the icon to the right of the list on that transaction
   
2. When the pop-up window appears with the credit information, choose the process date you wish to pull the money back. This will create a transfer transaction to process on the date selected.
   
3. Make sure to choose the correct Payee you want funds 'pulled back' (transferred) from.
   
4. Edit the amount if necessary. In our example we are leaving it the same as the original credit transaction.
5. Choose "Pull Back Credit" from the actions drop-down and hit Save.
   

This will schedule a "Transfer" transaction and debit the money from the afiliate's account based on their payee banking information.

 

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Scheduling Transfer by Adding Payment

You can also create a transfer transaction from the "Add Payment" button.

1. Click the "Add Payment" button on the navigation bar while viewing the enrollment details page of the contact you are setting up the transfer for.
   
2. Once the layover window appears, select the type "Account Transfer" and select a process date for the transaction.
   
3. Next enter the amount you would like transferred or pulled back from the bank account.
   
4. Select the Payee you would like funds to be transferred from.
   
5. Under the Action drop-down select "Schedule Transaction" and hit 'Save'.
   

You will now find the Transfer transaction on the payment schedule of the enrollment details page.


*Note: These transactions are subject to the 5 business day clear time like any other debit.