When using Debt Pay Gateway as a processor, there may be times where you need to transfer (debit) monies from an affiliate that was paid out on a client's account. Below are instruction for how to setup a transfer associated with a credit transaction.
Locate the Client's Enrollment Details page.
You can also create a transfer transaction from the "Add Payment" button.
*Note: These transactions are subject to the 5 business day clear time like any other debit.
Locate the Client's Enrollment Details page.
Scheduling Transfer from an Associated Credit
- Determine the credit you wish to pull back from the affiliate. Edit the "cleared" credit by clicking on the icon to the right of the list on that transaction
- When the pop-up window appears with the credit information, choose the process date you wish to pull the money back. This will create a transfer transaction to process on the date selected.
- Make sure to choose the correct Payee you want funds 'pulled back' (transferred) from.
- Edit the amount if necessary. In our example we are leaving it the same as the original credit transaction.
- Choose "Pull Back Credit" from the actions drop-down and hit Save.
Scheduling Transfer by Adding Payment
You can also create a transfer transaction from the "Add Payment" button.
- Click the "Add Payment" button on the navigation bar while viewing the enrollment details page of the contact you are setting up the transfer for.
- Once the layover window appears, select the type "Account Transfer" and select a process date for the transaction.
- Next enter the amount you would like transferred or pulled back from the bank account.
- Select the Payee you would like funds to be transferred from.
- Under the Action drop-down select "Schedule Transaction" and hit 'Save'.
*Note: These transactions are subject to the 5 business day clear time like any other debit.