The proper way to skip a payment is to adjust your payments and push them forward. You will want to adjust the payments and push them forward, and not delete the next payment. Deleting a payment would cut the payment schedule short and cause you to not collect fully on on fees, savings (if applicable) or both.
Starting Example
In our example below the client is making Payment on the 29th of each month and has completed 1 payment in July but now needs to skip the August payment and continue payments in September until the end of the payment schedule so that the entire $599.00 in fees is collected.
Adjusting Payments
Adjusted Schedule
You now have successfully "Skipped" the payment by adjusting the payments. You should now find the payments have been rescheduled and each pushed ahead 1 month. In our example the corresponding ACH Credit / Fee transactions have also been adjusted.
Starting Example
In our example below the client is making Payment on the 29th of each month and has completed 1 payment in July but now needs to skip the August payment and continue payments in September until the end of the payment schedule so that the entire $599.00 in fees is collected.
Adjusting Payments
- Click the "Adjust Payments" button from the enrollment details page of the contact you are editing.
- Check the box next to "Process Date" and select the next date you wish to have payments process on.
*NOTICE: If you are processing using DebtPayGateway make sure to check the box labeled "Adjust Credit Dates as Well" to ensure the corresponding "ACH Credit / Fee" transactions are adjusted along with the debit transactions.
- Since we are pushing the entire payment schedule forward we will want to "Select All" payments. This will adjust the payment date for every future scheduled payment ahead 1 month. In our example this starts with rescheduling the first payment (originally scheduled for August 29th, 2016) to September 29th, 2016 and each subsequent payment will be pushed ahead a month from their originally scheduled date.
- Click "Save Changes" on the navigation bar and return to the enrollment details screen.
Adjusted Schedule
You now have successfully "Skipped" the payment by adjusting the payments. You should now find the payments have been rescheduled and each pushed ahead 1 month. In our example the corresponding ACH Credit / Fee transactions have also been adjusted.