| Doc. Number | Article Title | Effective Date | Version |
| FHC-XX | Tags | November 18, 2022 | 0.3 |
This article was developed to describe the use of Tags. As of 11.18.2022, there are over 12,000 Replaceable Tags available in the CRM (click here for more information).
Tags (AKA: Replaceables, Merge Fields, etc.) are used to automatically populate information from the CRM into Email and Document Templates. Below is a list of the commonly used Tags available as well as their description.
Additional industry-specific Tags can be located in the following articles:
NOTES
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| Assigned User Information (populates information about a user assigned to a contact) | |
| {ASSIGNED_TO} | Assigned User's Full Name |
| {ASSIGNED_TO_USERNAME} | Assigned User's Username |
| {ASSIGNED_TO_SIGNATURE} | Assigned User's Email Signature |
| {ASSIGNED_TO_PHONE} | Assigned User's Phone Number |
| {ASSIGNED_TO_EXT} | Assigned User's Phone Number Extension |
| {ASSIGNED_TO_EMAIL} | Populates the Assigned User's Email Address |
| {ASSIGNED_TO_FAX} | Assigned User's Fax |
| {ASSUF1} | Tag for Userfield 1 (Edit User Page) |
| {ASSUF2} | Tag for Userfield 2 (Edit User Page) |
| {ASSUF3} | Tag for Userfield 3 (Edit User Page) |
| {ASSUF4} | Tag for Userfield 4 (Edit User Page) |
| {ASSUF5} | Tag for Userfield 5 (Edit User Page) |
| {ASSUF6} | Tag for Userfield 6 (Edit User Page) |
| Bank Account Information (Bank Account tab of the Client Dashboard) | |
| {NAMEONACCT} | Name of Account Holder |
| {BANKNAME} | Name of Bank |
| {BANKADDRESS} | Bank Address Information |
| {BANKCITY} | Bank City |
| {BANKSTATE} | Bank State |
| {BANKZIP} | Bank Zip |
| {BANKPHONE} | Bank Phone Number |
| {ACCTTYPE} | Checking or Savings |
| {ACCOUNTNUM} | Full Account Number |
| {ROUTINGNUM} | Full Routing Number |
| {ACCOUNTNUM_ENC} | Encrypted Account Number |
| {ROUTINGNUM_ENC} | Encrypted Routing Number |
| Company Information | |
| Used to populate information for the company the User generating the template is part of: | |
| {USER_COMPANYNAME} | User's Company Name |
| {USER_COMPANYADDRESS} | User's Company Address |
| {USER_COMPANYADDRESS2} | User's Company Address 2 |
| {USER_COMPANYCITY} | User's Company City |
| {USER_COMPANYSTATE} | User's Company State |
| {USER_COMPANYZIP} | User's Company Zip |
| {USER_COMPANYFULLADDRESS} | User's Company Full Address (populated in a single string) |
| {USER_COMPANYPHONE} | User's Company Phone |
| {USER_COMPANYPHONE2} | User's Company Phone 2 |
| {USER_COMPANYFAX} | User's Company Fax |
| {USER_COMPANYEMAIL} | User's Company Email |
| {USER_COMPANYCODE} | User's Company Code |
| {USER_COMPANYDOMAIN} | User's Company Domain |
| {USER_COMPANYADD1} | User's Company Additional Field 1 |
| {USER_COMPANYADD2} | User's Company Additional Field 2 |
| {USER_COMPANYADD3} | User's Company Additional Field 3 |
| {USER_COMPANYADD4} | User's Company Additional Field 4 |
| {USER_COMPANYADD5} | User's Company Additional Field 5 |
| {USER_COMPANYADD6} | User's Company Additional Field 6 |
| Used to populate the information for the company the contact is assigned to: | |
| {CLIENT_COMPANYNAME} | Assigned Company's Name |
| {CLIENT_COMPANYADDRESS} | Assigned Company's Address |
| {CLIENT_COMPANYADDRESS2} | Assigned Company's Address 2 |
| {CLIENT_COMPANYCITY} | Assigned Company's City |
| {CLIENT_COMPANYSTATE} | Assigned Company's State |
| {CLIENT_COMPANYZIP} | Assigned Company's Zip |
| {CLIENT_COMPANYPHONE} | Assigned Company's Phone |
| {CLIENT_COMPANYPHONE2} | Assigned Company's Phone 2 |
| {CLIENT_COMPANYFAX} | Assigned Company's Fax |
| {CLIENT_COMPANYEMAIL} | Assigned Company's Email |
| {CLIENT_COMPANYCODE} | Assigned Company's Code |
| {CLIENT_COMPANYDOMAIN} | Assigned Company's Domain |
| {CLIENT_COMPANYADD1} | Assigned Company's Additional Field 1 |
| {CLIENT_COMPANYADD2} | Assigned Company's Additional Field 2 |
| {CLIENT_COMPANYADD3} | Assigned Company's Additional Field 3 |
| {CLIENT_ACCOUNTEXEC} | Assigned Company's Additional Account Executive |
|
{CLIENT_COMPANYLOGO}
|
Assigned Company's Logo |
| Company Userfield Tags | |
| Userfield Tags 1-6 (Replace '1' with number 2-6 to populate the remaining fields. Ex. {USER_COMPANYADD2}, {USER_COMPANYADD2}...) | |
| {USER_COMPANYADD1} | USER being the company the person that is generating the document |
| {USER_COMPANYADD1} | COMPANY being the company the contact record is assigned to |
| Consumer Credit Reporting Agency Challenge Tags | |
| Challenge tags create a table with columns for creditor, acct number, challenge reason, and action requested. | |
| {EXPERIAN_CHALLENGE} | |
| {EQUIFAX_CHALLENGE} | |
| {TRANSUNION_CHALLENGE} | |
| Contact IDs *For Co-Applicant add "CO" to the beginning of each. Ex. {COID} |
|
| {ID} | Contact ID (Ex. XXX1234) |
| {CUSTOMERID} | Contact ID with Account Prefix (Ex. ABC-XXX1234) |
| {EXTERNALID} | Can be used to save an alternative ID for the contact. |
| Contact Information *For Co-Applicant add "CO" to the beginning of each. Ex. {COFULLNAME} |
|
| {FULLNAME} | Full Name |
| {FIRSTNAME} | First Name |
| {LASTNAME} | Last Name |
| {MIDDLENAME} | Middle Name |
| {FIRSTMIDDLELAST} | Full name including middle name |
| {COMPANY} | Contact Company Name / Business Name |
| {BUSINESSNAME} | Contact Company Name / Business Name |
| {TITLE} | Title |
| {PHONE} | Home Phone |
| {HOMEPHONE_AREA} | Home Phone Area Code |
| {HOMEPHONE_PRE} | Home Phone Prefix |
| {HOMEPHONE_SUFF} | Home Phone Suffix |
| {PHONE2} | Work Phone |
| {WORKPHONE_AREA} | Work Phone Area Code |
| {WORKPHONE_PRE} | Work Phone Prefix |
| {WORKPHONE_SUFF} | Work Phone Suffix |
| {PHONE3} | Full Cell Phone |
| {CELLPHONE_AREA} | Cell Phone Area Code |
| {CELLPHONE_PRE} | Cell Phone Prefix |
| {CELLPHONE_SUFF} | Cell Phone Suffix |
| {EMAIL} | E-Mail Address |
| {EMAIL2} | Secondary email address - usually the work email |
| {FAX} | Fax |
| {FULLADDRESS} | Full Address |
| {ADDRESS} | Street Address |
| {ADDRESS2} | Suite, Apt or Other Address Information |
| {CITY} | City |
| {STATE} | State Abbreviation |
| {COUNTRY} | Country |
| {STATEFULL} | State Full Spelling |
| {PROVINCE} | Canadian Province Abbreviated |
| {PROVINCEFULL} | Canadian Province Full Spelling |
| {ZIP} | Zip |
| {POSTAL_CODE} | Postal Code (Canadian) |
| {SSN} | Social Security Number |
| {ENCSSN} | Social Security Number Encrypted |
| {SSN1} {SSN2} {SSN3} {SSN4} {SSN5} {SSN6} {SSN7} {SSN8} {SSN9} |
Each is the individual digit from the contact's SSN |
| {SIN} | Social Insurance Number |
| {ENCSIN} | Social Insurance Number Encrypted |
| {DOB} | Date of Birth |
| Creditor Tags (Used to populate information when generating a document for an individual debt) | |
| {CREDITOR_NAME} | Creditor Name |
| {CREDITOR_ADDRESS} | Creditor Address 1 and Address 2 |
| {CREDITOR_ADDRESS2} | Creditor Address 2 only |
| {CREDITOR_CITY} | Creditor City |
| {CREDITOR_STATE} | Creditor State |
| {CREDITOR_ZIP} | Creditor Zip |
| {CREDITOR_FAX} | Creditor Fax |
| {CREDITOR_PHONE} | Creditor Phone Number |
| {CREDITOR_PAYMENT_HISTORY} | Displays Payment History for Payouts made to Creditors. *Debt Management File Type |
| {COLLECTION_ACCTNUM} | Collection Agency Account Number |
| {COLLECTION_NAME} | Collection Agency Name |
| {COLLECTION_ADDRESS} | Collection Agency Address |
| {COLLECTION_ADDRESS2} | Collection Agency Address 2 only |
| {COLLECTION_CITY} | Collection Agency City |
| {COLLECTION_STATE} | Collection Agency State |
| {COLLECTION_ZIP} | Collection Agency Zip |
| {COLLECTION_PHONE} | Collection Agency Phone Number |
| {COLLECTION_PHONE2} | Collection Agency Phone 2 only |
| {COLLECTION_FAX} | Collection Agency Fax Number |
| Creditor Tags (replace 'X' with debt number, in order as listed under the Debts tab on the Client Dashboard. Ex: {C1_AMT}) | |
| {CX_NAME} | Original Creditor Name |
| {CX_TYPE} | Creditor Type |
| {CX_ADDRESS} | Creditor Address |
| {CX_ADDRESS2} | Creditor Address 2 Only |
| {CX_CITY} | Creditor City |
| {CX_STATE} | Creditor State |
| {CX_ZIP} | Creditor Zip Code |
| {CX_EMAIL} | Creditor E-Mail Address |
| {CX_FAX} | Creditor Fax Number |
| {CX_COLLECTION_NAME} | Collection / Debt Buyer Name |
| {CX_COLLECTION_ACCT} | Collection / Debt Buyer Account Number |
| {CX_COLLECTION_ADDRESS} | Collection / Debt Buyer Address |
| {CX_COLLECTION_ADDRESS2} | Collection / Debt Buyer Address 2 Only |
| {CX_COLLECTION_CITY} | Collection / Debt Buyer City |
| {CX_COLLECTION_STATE} | Collection / Debt Buyer State |
| {CX_COLLECTION_ZIP} | Collection / Debt Buyer Zip Code |
| {CX_COLLECTION_PHONE} | Collection / Debt Buyer Phone Number |
| {CX_COLLECTION_EMAIL} | Collection / Debt Buyer E-Mail Address |
| {CX_COLLECTION_FAX} | Collection / Debt Buyer Fax Number |
| {CX_ACCT} | Account # |
| {CX_ENCACCT} | Encrypted Account # |
| {CX_RATE} | Current Interest Rate |
| {CX_NEWRATE} | Negotiated Interest Rate |
| {CX_AMT} | Current Debt amount |
| {CX_ORIGINAL_AMT} | Original Debt Amount |
| {CX_HOLDER} | Whose Debt |
| {CX_MONTHSBEHIND} | Months Behind |
| {CX_CURRENTPMT} | Current Payment Amount |
| {CX_SETT} | Scheduled Settlement Payment |
| {CX_SETTFEE} | Fee for settlement set when setting up settlement payments |
| {CX_PAYTOSETT} | Number of debits till there will be enough savings to make settlement offer omitting other possible settlement payments |
| {CX_TRANSFER} | |
| {CX_HEAVY} | |
| {CX_ADVANCE} | Dollar amount of advance |
| {CX_CHALLENGE} | |
| {CX_ACTION} | |
| {CX_SUMMONS} | Has Summons / Judgement |
| {CX_SUMMONSDATE} | Summons Date |
| {CX_LOANCODE} | Student Loan Debt DOE Loan Code *Student Loan File Type Only |
| {CX_NOTES} | Notes from the debt |
| {CX_IS_SETTLED} | Yes/No if the debt is settled |
| {CX_OPENDATE} | Generates the Account Opened date of a debt, when pulled from a credit report. |
| Credit Card Information (Credit Card tab of the Client Dashboard) | |
| NOTE: For compliance and security reasons, CC info will be encrypted on Email Templates | |
| {CC_NAME} | Card Holder |
| {CC_ADDRESS} | Billing Address |
| {CC_ADDRESS2} | Billing Address 2 |
| {CC_CITY} | Billing City |
| {CC_STATE} | Billing State |
| {CC_ZIP} | Billing Zip |
| {CC_FULLADDRESS} | Full Billing Address |
| {CC_NUM} | Encrypted CC Number (**** **** **** 1234) |
| {CC_NUMFULL} | Full CC Number |
| {CC_EXP} | Full Expiration Date |
| {CC_EXP_MO} | Expiration Date Month |
| {CC_EXP_YR} | Expiration Date Year |
| {CC_CVV} | CVV Security Code |
| {CC_TYPE} | Type (Visa, Mastercard, American Express, Discover) |
| {CC_DEBITCREDIT} | Credit or Debit |
|
{CC_ISSUER}
|
CC Issuer |
| Credit/Finance integration Tags | |
| The following tags will populate credit information from the most recent credit pull | |
| {CREDITSCORE} | Credit Score |
| {CREDIT_SCOREFACTORS} | Score Factors |
| {CREDIT_UTILIZATION} | Credit Utilization |
| {CREDIT_TOTALLIABILITY} | ** MCL only |
| Credit Repair Tags (Location: Accounts tab within the Client Dashboard) | |
| Replace 'X' with the row number of the Debt. Debts are listed under the Debts tab on the Client Dashboard. Ex: {C1_CHALLENGE} | |
| {CX_CHALLENGE} | Populates the dispute reason on a specific debt. Must replace X with the Debt row number. |
| {CX_ACTION} | Populates the dispute action/description on a specific debt. Must replace X with the Debt row number. |
| {DEBT_CHALLENGE_REASON} | Populates the dispute reason. Must select a debt when generating the document. |
| {DEBT_CHALLENGE_ACTION} | Populates the dispute action/description. Must select a debt when generating the document. |
| Custom Debt Field Tags (NOTE: Your account will have unique Custom Debt Fields not listed here. Use the instructions below to find the correct tag format.) | |
| The formatting for Custom Debt Fields tags is {DEBTCF_XXX_XXX}. Letters should be capitalized, spaces are replaced with an underscore and special characters are removed. Examples below: | |
| {DEBTCF_MONTHLY_SETTLEMENT_PAYMENT} | Monthly Settlement Payment |
| {DEBTCF_SETTLEMENT_NOTES} | Settlement Notes |
| {DEBTCF_CASE} | Case # |
| {DEBTCF_HARDSHIP} | Hardship? |
| Note: Custom field tags are case-sensitive. | |
| {CF:Name of the Field} | Displays the data of the custom field |
| {CCF:Name of the Field} | Displays the data of the co-applicant for the custom field |
| Debt Information | |
| {DEBT_AMOUNT} | Current Amount |
| {DEBT_ORIGINAL} | Original Amount |
| {DEBT_ACCOUNTNUM} | Account Number |
| {DEBT_SETTLEAMT} | Settle Amount |
| {DEBT_CURRENTPMT} | Current Payment |
| {DEBT_START_DATE} | Date the debt began |
| {DEBT_VALID_DATE} |
Date the debt is valid |
| {DEBT_WHOS} | Whose debt |
| {DEBT_ATTN} | Attention |
| {DEBT_ADDRESS} | Address |
| {DEBT_ADDRESS2} | Address 2 |
| {DEBT_CITY} | City |
| {DEBT_STATE} | State |
| {DEBT_ZIP} | Zip |
| {DEBT_PHONE} | Phone Number |
| {DEBT_FAX} | Fax Number |
| {DEBT_POA_SENT_DATE} | POA Sent Date |
| {DEBT_COURTDATE} | Court Date |
| {DEBT_DISCDATE} | Discovery Date |
| {DEBT_ANSWDATE} | Answer Date |
| {DEBT_SERVDATE} | Service Date |
| {DEBT_PAPERWORK_RECEIVED_DATE} | Paperwork Received Date |
| {DEBT_JUDGEDATE} | Judgment Date |
| {DEBT_CHARGEOFFDATE} | Charge Off Date |
| Debt Information | |
| {MonthlyPayment} | Average Monthly Payment (estimated by calculating balance/term) |
| {TOTALDEBT} | Total of active debts under the 'Debts' tab on the client dashboard |
| {TOTALDEBT_RAW} | Raw total of active debts under the 'Debts' tab on the client dashboard |
| {TOTAL_CURRENT_DEBT_PAYMENTS} | Sum of Current Payments for all debts |
| {NUMDEBTS} | Number of Enrolled Debts located under the Client Dashboard Debts Tab |
| {AVG_RATE} | Average Rate of Debt |
| {NUM_SUMMONS} | Number of Debts with a Summons Scheduled |
| {NUM_DEFAULTED} | Number of Defaulted Debts |
| {TOTAL_OUT} | |
| {TOTAL_DEFAULTED} | |
| {PayeeTotal} | Sum of debt payments owed by a particular payee |
| {PayeePaid} | Amount of debt payments made by a particular payee |
| {PayeeBalance} | The balance owed of a debt by a particular payee |
| {SETTLEMENT_OFFER_INDIVIDUAL} | A table with the number of payments, the amount of each payment, the remaining balance after each payment, and the date each payment will be paid. |
| {UNSETTLED_DEBT} | Unsettled Debt |
| {FIRST_PAYMENT_STATUS} | First Payment Transaction Status |
| {SECOND_PAYMENT_STATUS} | Second Payment Transaction Status |
| {THIRD_PAYMENT_STATUS} | Third Payment Transaction Status |
| {FOURTH_PAYMENT_STATUS} | Fourth Payment Transaction Status |
| {LAST_PAYMENT_STATUS} | Last Payment Transaction Status |
| Delete Tags | |
| Delete tags populate a table with type/category and description. There are 18 tags in total, one for each credit reporting agency and challenge category. | |
| {EXPERIAN_DEL_ADDRESS} | Experian, Address |
| {EXPERIAN_DEL_SSNDOB} | Experian, SSN / DOB |
| {EXPERIAN_DEL_NAMES} | Experian, Names |
| {EXPERIAN_DEL_INQUIRY} | Experian, Inquiry |
| {EXPERIAN_DEL_LATES} | Experian, Late Payments |
| {EXPERIAN_DEL_COLLECTIONS} | Experian, Collections, and Accounts |
| {EQUIFAX_DEL_ADDRESS} | Equifax, Address |
| {EQUIFAX_DEL_SSNDOB} | Equifax, SSN / DOB |
| {EQUIFAX_DEL_NAMES} | Equifax, Names |
| {EQUIFAX_DEL_INQUIRY} | Equifax, Inquiry |
| {EQUIFAX_DEL_LATES} | Equifax, Late Payments |
| {EQUIFAX_DEL_COLLECTIONS} | Equifax, Collections, and Accounts |
| {TRANSUNION_DEL_ADDRESS} | Transunion, Address |
| {TRANSUNION_DEL_SSNDOB} | Transunion, SSN / DOB |
| {TRANSUNION_DEL_NAMES} | Transunion, Names |
| {TRANSUNION_DEL_INQUIRY} | Transunion, Inquiry |
| {TRANSUNION_DEL_LATES} | Transunion, Late Payments |
| {TRANSUNION_DEL_COLLECTIONS} | Transunion, Collections, and Accounts |
| Enrollment Plan Information (Replace the 'X' with the numbered Fee you want information to populate for. Ex. {FEE1_NAME}, {FEE2_NAME}, {FEE3_NAME}...) | |
| {FEEX_ACTIVE} | Populate whether the Fee is active or in-active |
| {FEEX_NAME} | Fee as labeled on the enrollment plan |
| {FEEX_PERCENT} | Fee Percentage (if based on the percentage of debt) |
| {FEEX_TOTAL} | Total amount charged from fee |
| {FEEX_VAL} | |
| {FEEX_DISCOUNT} | Total discount applied |
| {FEEX_AMOUNT} | Amount charged in a single payment |
| {FEEX_LENGTH} | Number of Payments of Fee |
| {FEEX_START_DATE} | Date the first payment of a Fee occurs on. |
| {FEEX_ENDS} | Date the last payment for the Fee |
| {FEEX_WEIGHT} | |
| {FEEX_WEIGHTMO} | |
| {FEEX_METHOD}. | Payment Method for Fee (CC or ACH) |
| {EnrollmentFee} | Fee Charged to Participate in an Enrollment Plan |
| {SecondPaymentDate} | Date a second Service Fee payment is made |
| {MonthlyPaymentDate} | Date the Monthly Service Fee is made |
| {MonthlyServiceFee} | The service fee charged monthly for Enrollment Plan |
| {TimeInProgram} | The total length of the Enrollment Plan |
| {EstProgramCost} | Estimated Total Cost of Enrollment Plan |
| {ProgramCost} | Total Cost of Enrollment Plan |
| {StartDate} | Recurring Start Date of the Enrollment Plan |
| {PROGRAM_NAME} | Name of Enrollment Plan |
| Event Information | |
| NOTE: "{NEXTEVENT}" tags will not work via the "Event Scheduled" Email Trigger | |
| {NEXTEVENT_LOCATION} | Populates the next scheduled Event's location |
| {NEXTEVENT_DATETIME} | Populates the next scheduled Event's start date and time |
| {NEXTEVENT_EVENTTYPE} | Populates the Event type |
| {NEXTEVENT_ASSIGNEDTO} | Populate the name of the user assigned to the Event |
| "Event Scheduled" Email Trigger Tags: | |
| {EVENTTITLE} | Populates the Event title |
| {EVENTTYPE} | Populates the Event type |
| {EVENTDATE} | Populates the Event date |
| {EVENTTIME} | Populates the Event time |
| {EVENTDATETIME} | Populates the Event date and time |
| {EVENTLOCATION} | Populates the Event location |
| {EVENTDESC} | Populates the Event description |
| General Purpose Tags | |
| {FILETYPE} | Contact's File-Type (Debt Settlement, Student Loans, Credit Repair...) |
| {NOTE} | Displays the note. (This tag only populates when triggered from the "Note Deleted" or "Note Created" Email Triggers) |
| {LASTNOTE} | Populates the last note made on the Client Dashboard |
| {ALLNOTES} | Populates all notes made on the Client Dashboard |
| {ALLHISTORY} | Populates a table with the History Notes from the Client Dashboard |
| {DATE} | Date the Document was Generated |
| {MONTH} | Month of Date the Document was Generated |
| {DAY} | Day of Date Document was Generated |
| {YEAR} | Year Document was Generated Date |
| {URL} | Web Address (will be hyperlinked on Client Dashboard) |
| {DASHBOARD_URL} | Generates a link to the Client Dashboard |
| {COMMENTS} | Populates information saved on the system field "Comments" |
| {CONTACT_STATUS} | Workflow Status |
| {CONTACT_STAGE} | Workflow Stage |
| {ENROLLED_DATE} | Date the client was Enrolled |
| {GRADUATED_DATE} | Date Client was Graduated |
| {CREATED_DATE} | Date the Contact was Created |
| {CAMPAIGN} | Campaign Contact is Assigned To |
| {DATASOURCE} | Data Source Contact Was Created From |
| {GATEWAY} | Payment Gateway from Enrollment Details |
| {GATEWAY_ID} | Payment Gateway ID Number from Enrollment Details |
| {GCS_ID} | GCS ID number linked to the DPP contact |
| {COMPANYLOGO} | Populates the logo for the company from the company setup page (typically the same logo as displayed in CRM while logged in) |
| {INPUT} | This tag will allow the e-signer to input data during the signing |
| {TIME_IN_STAGE} | Amount of time a Client is in its current stage |
| {TIME_IN_STATUS} | Amount of time a Client is in its current status |
| If Statement Tag Formatting and Examples | |
| {if '{CF:Favorite Color}' = 'Red'}X{endif} | Populates "X" if the Favorite Color field is Red |
| {if '{CF:Favorite Color}' != 'Red'}X{endif} | Populates "X" if the Favorite Color field isn't Red |
| {if '{CF:Hardship Description}' ~= 'medical'}X{endif} | Populates "X" if the Hardship Description field includes the word medical |
| {if '{CF:Hardship Description}' ~== 'Medical'}X{endif} | Populates "X" if the Hardship Description field includes the word Medical (Case Sensitive) |
| {if '{CF:Hardship Description}' !~= 'medical'}X{endif} | Populates "X" if the Hardship Description field doesn't include the word medical |
| {if '{NUMDEBTS}' > '13'}14{endif} | Populates "14" if the number of enrolled debts is greater than 13 |
| {if '{NUMDEBTS}' < '13'}12{endif} | Populates "12" if the number of enrolled debts is less than 13 |
| {if '{CF:Holiday}' = 'Yes' && '{CF:Business Day}' = 'Yes'}X{endif} | Populates "X" if the Holiday field is Yes and the Business Day field is Yes |
| {if '{CF:Holiday}' = 'Yes' || '{CF:Business Day}' = 'Yes'}X{endif} | Populates "X" if the Holiday field is Yes or the Business Day field is Yes |
| {if '{CF:Favorite Color}' = 'Red'}X{else}Y{endif} | Populates "X" if the Favorite Color field is Red, else populates "Y" |
| Payment Information (Replace 'X' with payment number. Ex. {PM1}, {PM2}...) | |
| {PMX} | Payment Amount (before the client is enrolled in the program, based on enrollment schedule) |
| {PMX_DATE} | Payment Date |
| {PMX_SAVINGS} | Amount of Payment going to savings |
| {PMX_FEEX} | Amount of Payment from Fee X |
| Payment Returned Trigger Tags | |
| {PAYMENT_AMOUNT} | Payment Amount |
| {RETURN_DATE} | Payment Return Date |
| {RETURN_REASON} | Return Reason |
| Payment Schedule Tables (These tags will populate a table of information) | |
| {PaySchedule} | Payment Schedule that is displayed on the saved Enrollment Plan |
| {DraftSchedule} | Payment Schedule as it is displayed on the Enrollment Plan (ACH Debits only) |
| {DebitSchedule} | Payment Schedule as it is displayed on the Enrollment Details page (ACH Debits only) |
| {CCSchedule} | Payment Schedule as it is displayed on the Enrollment Details page (Credit Card only) |
| {TRANS_LEDGER_ALL} | Full Transaction Schedule |
| Secondary Assignment - Company Type | |
| For the assigned Company Type you will want to use the following format: {ASSIGNED_COMPANYTYPE_NAME} |
|
| Examples tags: | |
| {ASSIGNED_LAWFIRM_NAME} | Company Name |
| {ASSIGNED_LAWFIRM_LOGO} | Company Logo |
| {ASSIGNED_LAWFIRM_ADDRESS} | Company Address |
| {ASSIGNED_LAWFIRM_ADDRESS2} | Company Address 2 |
| {ASSIGNED_LAWFIRM_CITY} | Company City |
| {ASSIGNED_LAWFIRM_STATE} | Company State |
| {ASSIGNED_LAWFIRM_ZIP} | Company Zip |
| {ASSIGNED_LAWFIRM_PHONE} | Company Phone |
| {ASSIGNED_LAWFIRM_PHONE2} | Company Phone 2 |
| {ASSIGNED_LAWFIRM_FAX} | Company Fax |
| {ASSIGNED_LAWFIRM_EMAIL} | Company Email |
| Secondary Assignment - Role Tags | |
| For the assigned Role you will want to use the following format: {ROLE_NAME_OF_ROLE**} |
|
| Examples: | |
| {ROLE_SALES} | Tag used when the user role is labeled "Sales" |
| {ROLE_SUPER_ADMIN} | Tag used when the user role is labeled "Super Admin" |
| Role Information - (Replace "X" with the name of the Role) | |
| {ROLE_X_EMAIL} | Email address of the Secondarily Assigned User |
| {ROLE_X_FAX} | Fax number of the Secondarily Assigned User |
| {ROLE_X_PHONE} | Phone number of the Secondarily Assigned User |
| {ROLE_X_SIGNATURE} | Signature of the Secondarily Assigned User |
| {ROLE_X_UF1} | Userfield 1 of the Secondarily Assigned User |
| {ROLE_X_UF2} | Userfield 2 of the Secondarily Assigned User |
| {ROLE_X_UF3} | Userfield 3 of the Secondarily Assigned User |
| {ROLE_X_UF4} | Userfield 4 of the Secondarily Assigned User |
| {ROLE_X_UF5} | Userfield 5 of the Secondarily Assigned User |
| {ROLE_X_UF6} | Userfield 6 of the Secondarily Assigned User |
| SMS Tags | |
| The following tags can be used in conjunction with the "SMS Received" Email Trigger to display info from the SMS that was received. | |
| {SMS_FROM_PHONE} | Displays the phone number that sent the SMS message |
| {SMS_BODY} | Displays the content of the SMS message |
| Standard Income/Expense Tags | |
| {TOTALINCOME} | Total Monthly Income of the Contact |
| {TOTALEXPENSES} | Total Monthly Expenses of the Contact |
| {MATHR: ({TOTALEXPENSES} / {TOTALINCOME}) * 100} | DTI Ratio |
| {NETINCOME} | Net Monthly Income of the Contact |
| {RENTALINCOME} | Rental Monthly Income of the Contact |
| {AVAILABLE} | Available funds each month the Contact has for the debt settlement program |
| {ALIMONY} | Monthly Alimony expense of the Contact |
| {CHILDSUPPORT} | Monthly Child Support expense of the Contact |
| {FOOD} | Monthly Food expense of the Contact - includes groceries, eating out, etc. |
| {HOUSEHOLD} | Monthly Household expense of the Contact |
| {CLOTHING} | Monthly Clothing expense of the Contact - includes dry cleaning |
| {LAUNDRY} | Monthly Laundry expense of the Contact |
| {UTILITIES} | Monthly Utility expense of the Contact - includes gas, electricity, water, scavenger etc. |
| {TELEPHONE} | Monthly Telephone expense of the Contact - includes home phone and cell phone |
| {AUTOLOANS} | Monthly Auto Loan expense of the Contact |
| {AUTOOTHER} | Monthly Auto Other expense of the Contact - includes auto repair and auto gas |
| {AUTOINSURANCE} | Monthly Auto Insurance expense of the Contact |
| {EDUCATION} | Monthly Education expense of the Contact - includes tuition, books, etc. |
| {STUDENTLOANS} | Monthly Student Loans expense of the Contact |
| {BACKTAXES} | Monthly Back Taxes expense of the Contact |
| {MORTGAGE} | Monthly Mortgage expense of the Contact - includes monthly rent expense if the Contact does NOT own a property |
| {HOMEINSURANCE} | Monthly Home Insurance expense of the Contact - includes rent insurance if the Contact does NOT own a property |
| {LIFEINSURANCE} | Monthly Life Insurance expense of the Contact |
| {MEDICALCARE} | Monthly Medical Care expense of the Contact - includes health insurance cost |
| {CHILDCARE} | Monthly Child Care expense of the Contact |
| {CABLETV} | Monthly Cable/TV expense of the Contact |
| {CHARITY} | Monthly Charity contributions of the Contact |
| {ENTERTAINMENT} | Monthly Entertainment of the Contact - includes concert tickets, professional team sports tickets etc. |
| {GYM} | Monthly Gym expense of the Contact - includes health club membership |
| {PERSONALCARE} | Monthly Personal Care of the Contact - includes hygiene products |
| {MISCOTHER} | Monthly Misc. Other expenses of the Contact |
| {REMAINDER} | Monthly Remainder of the Contact |
| Tags for use with the e-Sign system | |
| {ESIGNED_DOCS} | Documents using e-Sign to add a signature |
| {SIGNATURE} | Places tag for the applicant to add a signature and will be required to complete signing |
| {INITIAL} | Places tags for applicant to initial and will be required to complete signing |
| {SIGNDATE} | Similar to the {DATE} tag but it will use the date the document is signed by the applicant opposed to the date the document was generated. |
| {COSIGNATURE} | Places tag for co-applicant to add a signature and will be required to complete signing |
| {COINITIAL} | Places tags for co-applicant to initial and will be required to complete signing |
| {COSIGNDATE} | Similar to the {DATE} tag but it will use the date the document is signed by the co-applicant opposed to the date the document was generated. |
| {OPTINITIAL} | Places tag for applicant to initial and will be NOT required to complete signing |
| {CHKBOX} | A checkable box will appear when signing documents. |
| {PAGEBREAK} | Breaks the page and will begin the next paragraph on the next page |
| Transaction Information | |
| {TRANSX} | Transaction Amount (Replace 'X' with a transaction number. Ex. {TRANS1}, {TRANS2}...) NOTE: Amount is based on the payment schedule - should be used post enrollment documents. |
| {TRANSX_DATE} | Transaction Date (Replace 'X' with a transaction number. Ex. {TRANS1}, {TRANS2}...) |
| {LASTTRANS_TRANSID} | Last Transaction ID |
| {LASTTRANS_ADDITIONAL} | Last Transaction Additional Information |
| {LASTTRANS_AMOUNT} | Last Transaction Amount |
| {LASTTRANS_DATE} | Last Transaction Date |
| {LASTTRANS_MEMO} | Last Transaction Memo |
| {NEXTPAYMENT_AMOUNT} | Next Transaction Amount |
| {NEXTPAYMENT_DATE} | Next Transaction Date |
| {NEXTPAYMENT_TYPE} | Next Transaction Type (ACH or CC) |
| {NUM_PAYMENTS_MADE} | The number of payments made by contact |
| {NUM_PAYMENTS_LEFT} | The number of scheduled payments left for contact |
| {SUM_PAYMENTS_CLEARED} | Sum Total For all Cleared Payments |
| {SUM_FEES_CLEARED} | Sum Total of ACH / Fee Credits Cleared |
| {SUM_PAYMENTS} | Sum Total of Payments |
| User Information | |
| **NOTE: These tags only work when sent via QuickMail and will not populate in Triggers or E-Marketing Campaigns. | |
| {SYSTEM_COMPANY} | Company Name |
| {SYSTEMUSER_FULLNAME} | User's Full Name |
| {SYSTEMUSER_FIRSTNAME} | User's First Name |
| {SYSTEMUSER_LASTNAME} | User's Last Name |
| {SYSTEMUSER_PHONE} | User's Phone Number |
| {SYSTEMUSER_EXT} | User's Extension |
| {SYSTEMUSER_FAX} | User's Fax |
| {SYSTEMUSER_EMAIL} | User's Email |
| {SYSTEMUSER_SIGNATURE} | User's Email Signature |
| {SYSTEMUSER_ROLE} | User Role of the User's |
Article Version History:
| Version | Date: | Description |
| Basic | 12/26/2016 | Initial Release with updated screenshots and steps clarified |
| 0.1 | 09/21/22 | Added new "CX" tag |
| 0.2 | 10/28/22 | Added {DEBT_VALID_DATE} , {DEBT_START_DATE}, and {ESIGNED_DOCS}; Filled in several definition fields. |
| 0.3 | 11/18/2022 | Filled in additional definition fields. |