DebtPayPro is a web-hosted system, meaning we maintain the server and software directly. Since this is a shared system there may be times that the software functions slower than others. We keep a close eye on the overall performance of the system and will do everything we can to make optimizations as needed, including upgrades to hardware and the platform.
Also the system may slow down depending on the data that you are pulling, for example a report with many columns and rows of data. Please be patient.
Other times in which the system may have brief periods of slowed performance are when the system is performing a backup. This occurs every 4 hours and takes roughly 4 minutes to occur. During this time the system may have periods of lag.
We recommend using any of the following browsers to run DebtPayPro.
While the system works in Internet Explorer, there are areas that have bugs. We do not use or recommend using Internet Explorer with our software. If you are using Internet Explorer and experience issues, please download one of the browsers listed above.
In our professional opinion they are much better browsers.