IP Whitelisting is an enhancement for Debt Pay Pro that allows the control of User login access based on IP Address.
Adding IP Whitelisting to Debt Pay Pro
In order to use IP Whitelisting, you will need to sign up for the IP Whitelisting Enhancement. If you have not and are interested, please contact Sales@debtpaypro.com or call (630)394-6260. Once the IP Whitelisting Enhancement is activated for your CRM, you would then have access to the IP Whitelisting Settings page.
Location: Admin tab > Settings > IP Whitelisting
IP Whitelisting Settings
- Whitelisted IP Addresses: Input an IP Address, along with a Comment (description of the IP Address), and the system will prevent users from logging in if they are not logging in from that IP address. After inputting 6 IP Addresses, the system will give additional input boxes after clicking Save IP Table.
- Whitelisted Users: By selecting Users in this box, you grant them the ability to login to the system from any IP Address.
Note: It is best practice to Whitelist the CRM owner, or at least 1 Super Admin User. In the event that all other Users become locked out for any reason, this User would still be capable of logging in and modifying the IP Whitelisting Settings.
Activating and Saving the IP Whitelisting Settings
Once you have finished adding or editing the Whitelisted IP Addresses and Whitelisted Users, you can now enable the feature by checking the IP Locking Service On box and then click Save IP Table. Once saved, Users will be blocked from logging in unless located on one of the Whitelisted IPs or they are a Whitelisted user. Enabling the IP Locking Service will not have any effect on Users that are already logged in.
What is my IP Address?
To find your IP address, simply go to Google and search the term "What is my IP address?". Google should then display the IP address you are currently located on. Depending on how your office is setup, everyone should be on the same IP Address but it is possible you are operating with more than one. You will need to check with your IT department if this is the case.