IP Whitelisting will allow you to block un-authorized IP addresses or users from logging in to the CRM. You are able to authorize users to login from specific IPs and also give specific user the ability to login from anywhere.
*This function is an additional enhancement. If not currently active for your account please contact email@example.com for pricing and to request proposals for the enhancement to be activated.
Location: Admin Tab > Settings (navigation bar) > IP Whitelisting
Whitelisted IP Addresses
Add IP addresses on this table to allow users to login from the addresses listed there. Also make sure to add a comment describing where the IP address is from.
Adding users here will allow them to login regardless of the IP address they are located on. It is best practice to have at least one admin user whitelisted. This is so if the IP address is changed before you update the information on the setting page there is still a user able to go in an update the addresses. Otherwise you will have to contact firstname.lastname@example.org; depending on if you have paid for an upgraded SLA it may take the support staff up to 24 hours (business days only) to update your IP address. To add user simply type the name of the user(s) into the input field and the closest options will appear for selection.
Activating and Saving the IP Whitelisting Settings.
Once you have finished adding/editing the IP addresses and users, you can now activate the function (check the "IP Locking Service On" box) and then click "Save IP Table". Once saved, users will be blocked from logging in unless located on one of the Whitelisted IPs or they are a Whitelisted user. If currently logged in they will be allowed to remain logged in until the next time they log out.
What is my IP address?
To find your IP address simply go to google and search the term "What is my IP address?". Google should then display the IP address you are currently located on. Depending on how your office is setup everyone should be on the same IP address but it is possible you are operating with more then one. You will need to check with your IT department if this is the case.